![]() ![]() It was totally embarrassing!!!! He refused to even look at the headlight, inspect it or even give me options. I asked to to lower his voice and he said hes not yelling at me jhe goes im raising my t raising his voice. You should of heard gary yelling at me that his service man would hit the back of the headlight and it would cost me 1700.00 for the new headlight. They are going to suggest that a bump i received in a parking lot in november which was 2 months after the i brought the car in for the wiper motor not working, and thats when my headligh started to fail due to a hole in the back of the headlight which is directely above the fluid assembly. I have also contacted Nissian USA and waiting for rep today. They are not genuine thats the least offensive. This is my 4th nissian murano platinum I will not purchase a vehicle from this dealership or ever come in for any service. And if you want to bring up the fact that i left 2 voice mails for the general manager to call me back which he didn't. for which would be covered under warranty. You can see the detailed explanation from NYS but for a service manger that refused to look at a warrantied headlight that they possible could have broke the back of a headlight when they replaced a entire wiper fluid assembly because the motor was bad which i did not get back and that i payed 390. The service manager Gary was yelling at me in the service bay and then inside was mocking me that "do you understand the word resubmit" do you understand. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Service manager was rude and disrespectful, I already submitted a formal complaint with nys consumer affairs division. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They probably think its just one customer but everyone who cares about being treated fairly should know about this Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. They dont care about customer service so the only thing i can do as a consumer is voice my complaint and do business elsewhere. At that point i asked for his card and his boss but i did not get a call back after two attempts. ![]() Service manager was rude and disrespectful, I already submitted a formal complaint with nys consumer affairs division. ![]()
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